Shipping, Return, & Exchange Policy
Shipping
Shipping costs and delivery timelines are listed individually for each item. Please refer to each individual product page for specific information.
Returns & Exchanges
Returns and exchanges are accepted only on items that are damaged. Please call (320) 363-7375 or email us at info@tgreenhouses.com before sending any items back for shipping instructions. We will issue a full refund or exchange on any damaged items returned to us within 10 days of purchase. Shipping charges for sending the returned items to us is your responsibility and shipping cost for exchanges is your responsibility both ways. All items must be in new and unused condition with all original tags and packaging. The original shipping charges are not refundable.
We recommend that all products be shipped back to us using a tracking number with a carrier such as UPS, FedEx, or DHL. We will not be responsible for packages that are lost in route to our warehouse, so it's also a good idea to insure the package for the value of its contents.
Please insert a note inside your package with the following:
- Full Name
- Address
- Phone Number
- Original Order Number
- Reason for the return or exchange
Then ship it to the address below:
Thomsens Greenhouse & Garden Center
ATTN: Refunds & Exchanges
29754 156th Ave.
St. Joseph, MN 563749
DON'T FORGET TO CONTACT US FIRST, BEFORE SHIPPING BACK ANY ITEMS!
(320) 363-7375 or email us at info@tgreenhouses.com |
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Saturday and Sunday March 27th and 28th
Our Spring Basket Planting Party is a secret oasis for that long overdue girl’s day out. The Party begins with the opportunity to learn about mix container design from the experts, and continues as you marvel over the limitless choices of annual plants to use in your own creation. Click here for all the info.
Garden Zone
Get a behind the scenes look at Thomsens through our blog with the latest news and happenings at the Greenhouse. Click here to read the blog.
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